Refund & Cancellation Policy

1. Overview

Marichi ("Company", "we", "our", or "us") provides a subscription-based Software-as-a-Service ("SaaS") platform for WhatsApp commerce and digital transformation. This Refund and Cancellation Policy governs the terms under which subscription fees, add-on charges, and any other platform-related payments are handled, cancelled, or refunded.

By subscribing to any Marichi service tier or add-on, you acknowledge that you have read and agreed to the terms of this policy in full. This policy should be read in conjunction with our Terms of Service and any order form or subscription agreement executed between you and the Company.

2. Subscription Fees

All subscription fees are billed in advance on a monthly or annual basis, as elected at the time of subscription. Subscription fees are generally non-refundable, except as expressly provided in this policy or where required by applicable law.

By completing your subscription purchase, you authorise the Company to charge the stated subscription fee to your designated payment method on each applicable renewal date, without further prior notice, unless you have cancelled your subscription in accordance with Section 6.

3. Free Trials

4. Refund Eligibility

Refund requests will be considered solely in the following circumstances:

All refund requests must be submitted in writing to billing@marichi.co within thirty (30) days of the charge in question.

5. Non-Refundable Circumstances

The following circumstances are expressly excluded from refund eligibility:

• Change of Mind
• Unused Services (features, API credits, quotas)
• Partial Billing Cycles
• Failure to Cancel Prior to Renewal
• Third-Party Charges (WhatsApp, Telcos)
• Promotional and Discounted Plans

6. Cancellation Policy

Subscribers may cancel their subscription at any time through the account settings portal or by submitting a cancellation request to our customer support team.

• Cancellations submitted before the next billing renewal date will take effect at the end of the current paid billing period.
• No partial refunds are issued for unused time remaining in a billing cycle following cancellation.
• Access to the platform will be maintained until the end of the paid billing period.
• Annual subscribers wishing to cancel mid-term will retain access until the annual period concludes; no pro-rated refund will be issued.

7. Chargebacks and Payment Disputes

We request that subscribers contact our billing support team prior to initiating a chargeback or payment dispute with their bank or payment provider. The Company reserves the right to investigate all chargeback claims and to provide relevant documentation and evidence of service delivery to the applicable financial institution.

8. Accepted Payment Methods

The Company accepts payments via the following methods, subject to availability in your jurisdiction:

• Major credit and debit cards (Visa, Mastercard, American Express).
• Bank transfers and NEFT/RTGS (for enterprise accounts, by prior arrangement).
• Digital payment platforms as made available on the checkout interface.

All transactions are processed through secure, PCI-DSS compliant payment gateways.

9. Taxes and Duties

All subscription fees are stated exclusive of applicable taxes unless expressly indicated otherwise. Subscribers are solely responsible for all applicable taxes, levies, duties, and withholdings arising in connection with their use of the platform.

10. Pricing Changes

The Company reserves the right to revise its subscription fees, add-on pricing, and any other charges at any time. For existing subscribers, material price changes will be communicated via email or platform notification at least thirty (30) days prior to the effective date.

11. Exceptional Circumstances

At its sole and absolute discretion, the Company may consider refund requests arising from exceptional or extenuating circumstances not otherwise addressed in this policy. Any such discretionary refund does not constitute a waiver of this policy, nor does it create a precedent or obligation to grant refunds in similar future circumstances.

12. Limitation of Liability

The Company does not guarantee uninterrupted, error-free, or continuous availability of the platform. Our liability with respect to any service disruption, failure, or interruption shall be limited to the extent expressly set forth in the Terms of Service.

13. Governing Law and Jurisdiction

This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of [Jurisdiction Placeholder], without regard to its conflict of law principles. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction Placeholder].